Palmelle ships within the United States. Most items are made to order, so an order moves through two stages: production, then delivery. The estimate you see at checkout covers both.
1. Where We Ship
We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship internationally at this time. If you place an order for delivery outside the United States, we will contact you and refund it in full.
2. Made-to-Order Production
Most Palmelle products are produced individually after you order them. Nothing sits in a warehouse waiting. This is why an order takes a few days longer than a mass-stocked item — and it is also why we can offer what we offer without holding inventory.
Production time is separate from shipping time. A typical order is produced within a few business days and then enters the delivery window below.
3. Delivery Times and Cost
Shipping cost and delivery estimates are calculated at checkout based on the item and your destination, and the exact figures are shown to you before you pay.
As a representative example, a garment shipped to Wyoming quotes a flat rate of $4.75 with delivery in 4–6 business days after production. Including production, that is roughly one week to ten days from order to doorstep. Your quote may differ by item and destination.
Carbon-offset shipping is available at a small additional cost where offered.
4. Designed in the USA, Shipped from the USA
Palmelle products are designed in the United States and produced and dispatched from facilities in the United States. Your order is not shipped to you from overseas.
We want to be precise rather than imply more than is true: the blank goods we print on are sourced from manufacturers worldwide, as is standard for apparel and homewares. So we say designed and shipped in the USA, and we do not claim every component is manufactured here.
5. Tracking
Every order ships with tracking. You will receive a tracking number by email when your order leaves the production facility. If you have not received tracking within a reasonable time after ordering, contact us and we will find it.
6. Delays
Production and carrier estimates are estimates, not guarantees. Weather, carrier backlogs, and peak periods can add time. We will tell you if we know your order is delayed. We would rather send you an honest update than a reassuring one.
7. Wrong Address
Please check your delivery address before completing your order. An order shipped to an address you provided incorrectly is not a damaged or faulty item, and reshipping is at your cost. If you notice a mistake immediately after ordering, contact us — if production has not started we can usually correct it.
8. Damaged, Faulty, or Missing Orders
If your order arrives damaged, arrives faulty, or does not arrive at all, that is covered by our Refund Policy. Report it within 30 days of delivery with clear photographs of the item and the shipping box.
9. Contact
Shipping questions: hello@palmelle.com
July Blue Sky LLC · Palmelle · Wyoming, USA
Response time: 3–5 business days.