The Highlands Guest Care Center

The Highlands Guest Care Center has an overall CMS Care Compare rating of 1 out of 5 stars. It scores 1 of 5 on health inspection, 1 of 5 on staffing, and 3 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

CMS has placed an abuse icon on this facility, indicating a substantiated finding of abuse, neglect, or exploitation of a resident. It has $47,726 in federal fines across 1 penalty on record in the last 36 months. The full record for The Highlands Guest Care Center appears in the record section above.

9.0 percent of long-stay residents at The Highlands Guest Care Center are on antipsychotic medications, below the 14 percent national median (CMS measure 481). Sedative and sleep-medication use is elevated at 15.7 percent. Medications can be appropriate, but they are also commonly used to manage dementia-related behaviors instead of staffing or non-medication approaches. Worth asking on a tour: what behaviors the medication targets and what non-medication options were tried first.

The Highlands Guest Care Center has a Palmelle Clarity Score of 0 out of 100, putting it below the national median. The score is a composite of federal CMS and Texas state inspection data. Higher is better.

The Highlands Guest Care Center is located at 9009 FOREST LN, Dallas, TX 75243. Phone: (972) 783-1771. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

The Highlands Guest Care Center carries special focus status (SFF Candidate) on the federal program that identifies facilities with persistent quality problems.

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If The Highlands Guest Care Center has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

The Highlands Guest Care Center holds a Palmelle Clarity Score of 0. Browse the full Dallas directory to compare more facilities by score, staffing, and inspection record.

Yes. Palmelle handles hospital discharge placement and emergency senior placement with a single Placement Specialist owning the case from intake to recommendation. Typical timeline: intake Monday, written recommendation Thursday, follow-up Friday. Call (888) 282-7256 to start, or use Help Me Choose for a comparison report on The Highlands Guest Care Center and two other facilities on your shortlist.