Skilled nursing · Palo Alto, CA

Webster House

437 WEBSTER STREET, Palo Alto, CA 94301

5 / 5CMS 145 bedsCapacity Apr 2026Inspected

PALMELLE

Top 5%

Federal · State

Strong

The Palmelle read

Strong. Webster House carries a Palmelle Clarity Score of 95 out of 100, derived from federal CMS Care Compare data plus California state records. Health inspection rating sits at 5-star, staffing at 5-star, quality measures at 4-star. Long-stay antipsychotic prescribing is at 9.9 percent, below the 14 percent national median. Long-stay sedative prescribing is at 2.3 percent, below the 15 percent national median. RN coverage is 0.98 hours per resident per day. Nurse turnover 30 percent.

Generated by Palmelle · updated monthly · sources: federal CMS Care Compare, California DPH

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In their own words

No operator description yet.

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Services

What they offer.

Levels of care

Skilled nursing

Amenities

Operator has not yet shared amenities

What the data shows

The safety record, by the numbers.

Going right

5-star health inspection

Top federal score on the most recent inspection.

No federal fines

Zero fines on record in the last 36 months.

Worth asking about

Tour-day questions

Ask about staff-to-resident ratio by shift, weekend coverage, and how recent inspections went.

Federal CMS + California state data

The full inspection record.

Federal CMS ratings

Overall★★★★★5 / 5

Health inspection★★★★★5 / 5

Staffing★★★★★5 / 5

Quality measures★★★★★4 / 5

Staffing

RN hours per resident, daily

This

0.98

Nat

0.78

Total nurse hours / resident, daily

This

4.58

Nat

3.62

Annual nurse turnover

This

30%

Nat

53%

Annual RN turnover

This

50%

Nat

47%

Quality measures · long-stay residents

Antipsychotic

This

9.9%

Nat

14%

Sedative / sleep med

This

2.3%

Nat

15%

Physical restraint

This

0.0%

Nat

1.1%

Falls with major injury

This

5.0%

Nat

1.6%

Penalties & status

No abuse iconNot special focusInspection currentZero federal fines (36mo)

Identity & licensing

CMS ID555156

OwnershipNon profit - Corporation

ChainIndependent

Beds145

Avg residents68

CA licenseOn file · #220000434

Citations · last 36 months

No federal conflict flags on record in the latest CMS reconcile.

Sources: federal CMS Care Compare, California DPH · Last reconciled May 5, 2026

State record

California licensing.

License number

220000434

County

Santa Clara

Source: California Department of Health · last scraped 2026-05-02

Questions families ask

Common questions.

What is the CMS rating for Webster House?

Webster House has an overall CMS Care Compare rating of 5 out of 5 stars. It scores 5 of 5 on health inspection, 5 of 5 on staffing, and 4 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

Has Webster House been cited for resident harm?

Webster House has no abuse icon, no federal fines, and no CMS conflict flags on record in the latest reconcile. The full citation record appears in the record section above.

Does Webster House use antipsychotic medications?

9.9 percent of long-stay residents at Webster House are on antipsychotic medications, below the 14 percent national median (CMS measure 481). Sedative and sleep-medication use is near the national median at 2.3 percent. Medications can be appropriate, but they are also commonly used to manage dementia-related behaviors instead of staffing or non-medication approaches. Worth asking on a tour: what behaviors the medication targets and what non-medication options were tried first.

What is Webster House's Palmelle Clarity Score?

Webster House has a Palmelle Clarity Score of 95 out of 100, placing it among the top-scoring facilities nationwide. The score is a composite of federal CMS and California state inspection data. Higher is better.

How can I tour or contact Webster House?

Webster House is located at 437 WEBSTER STREET, Palo Alto, CA 94301. Phone: (650) 328-3300. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

Is Webster House a special focus facility?

Webster House is not currently on the federal Special Focus Facility list, has no abuse icon on file, and no federal fines in the last 36 months.

What does F-689 mean on Webster House's record?

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If Webster House has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

How does Webster House compare to other Palo Alto skilled nursing facilities?

Webster House holds a Palmelle Clarity Score of 95. Browse the full Palo Alto directory to compare more facilities by score, staffing, and inspection record.

Can Palmelle help with hospital discharge to skilled nursing at Webster House?

Yes. Palmelle handles hospital discharge placement and emergency senior placement with a single Placement Specialist owning the case from intake to recommendation. Typical timeline: intake Monday, written recommendation Thursday, follow-up Friday. Call (888) 282-7256 to start, or use Help Me Choose for a comparison report on Webster House and two other facilities on your shortlist.

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