Skilled nursing · Matthews, NC

Willowbrooke Court SC Ctr at Matthews Glen

740 Pavilion View Drive, Matthews, NC 28105

5 / 5CMS 15 bedsCapacity Apr 2026Inspected

PALMELLE

Top 19%

Federal · State

Strong

The Palmelle read

Solid. Willowbrooke Court SC Ctr at Matthews Glen carries a Palmelle Clarity Score of 81 out of 100, derived from federal CMS Care Compare data plus North Carolina state records. Health inspection rating sits at 4-star, staffing at 5-star, quality measures at 4-star. RN coverage is 0.97 hours per resident per day.

Generated by Palmelle · updated monthly · sources: federal CMS Care Compare, North Carolina DPH

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Call (888) 282-7256 to talk with a Placement Specialist. Intake Monday, written recommendation Thursday, follow-up Friday.

In their own words

No operator description yet.

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Services

What they offer.

Levels of care

Skilled nursing

Amenities

Operator has not yet shared amenities

What the data shows

The safety record, by the numbers.

Going right

5-star health inspection

Top federal score on the most recent inspection.

RN hours per resident, daily

This

0.97

National

0.78

Annual nurse turnover

This

No data

National

53%

No federal fines

Zero fines on record in the last 36 months.

Worth asking about

Antipsychotic, long-stay

This

No data

National

14%

Ask what behaviors the medication targets and what non-medication options were tried first.

Federal CMS + North Carolina state data

The full inspection record.

Federal CMS ratings

Overall★★★★★5 / 5

Health inspection★★★★★4 / 5

Staffing★★★★★5 / 5

Quality measures★★★★★4 / 5

Staffing

RN hours per resident, daily

This

0.97

Nat

0.78

Total nurse hours / resident, daily

This

4.63

Nat

3.62

Annual nurse turnover

This

No data

Nat

53%

Annual RN turnover

This

No data

Nat

47%

Quality measures · long-stay residents

Antipsychotic

This

No data

Nat

14%

Sedative / sleep med

This

No data

Nat

15%

Physical restraint

This

No data

Nat

1.1%

Falls with major injury

This

No data

Nat

1.6%

Penalties & status

No abuse iconNot special focusInspection currentZero federal fines (36mo)

Identity & licensing

CMS ID345326

OwnershipNon profit - Corporation

ChainIndependent

Beds15

Avg residents12

NC licenseOn file · #NH0466

State administratorStephen W Messer

State bed count90

Citations · last 36 months

No federal conflict flags on record in the latest CMS reconcile.

Sources: federal CMS Care Compare, North Carolina DPH · Last reconciled May 29, 2026

State record

North Carolina licensing.

License number

NH0466

License expires

12/31/2021

Licensed beds

Administrator

Stephen W Messer

Owner

Acts Retirement-Life Communities INC

County

Mecklenburg

NH-only beds

Source: North Carolina Department of Health · last scraped 2026-05-29

Questions families ask

Common questions.

What is the CMS rating for Willowbrooke Court SC Ctr at Matthews Glen?

Willowbrooke Court SC Ctr at Matthews Glen has an overall CMS Care Compare rating of 5 out of 5 stars. It scores 4 of 5 on health inspection, 5 of 5 on staffing, and 4 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

Has Willowbrooke Court SC Ctr at Matthews Glen been cited for resident harm?

Willowbrooke Court SC Ctr at Matthews Glen has no abuse icon, no federal fines, and no CMS conflict flags on record in the latest reconcile. The full citation record appears in the record section above.

What is Willowbrooke Court SC Ctr at Matthews Glen's Palmelle Clarity Score?

Willowbrooke Court SC Ctr at Matthews Glen has a Palmelle Clarity Score of 81 out of 100, putting it above the national median. The score is a composite of federal CMS and North Carolina state inspection data. Higher is better.

How can I tour or contact Willowbrooke Court SC Ctr at Matthews Glen?

Willowbrooke Court SC Ctr at Matthews Glen is located at 740 Pavilion View Drive, Matthews, NC 28105. Phone: (704) 845-6220. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

Is Willowbrooke Court SC Ctr at Matthews Glen a special focus facility?

Willowbrooke Court SC Ctr at Matthews Glen is not currently on the federal Special Focus Facility list, has no abuse icon on file, and no federal fines in the last 36 months.

What does F-689 mean on Willowbrooke Court SC Ctr at Matthews Glen's record?

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If Willowbrooke Court SC Ctr at Matthews Glen has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

How does Willowbrooke Court SC Ctr at Matthews Glen compare to other Matthews skilled nursing facilities?

Willowbrooke Court SC Ctr at Matthews Glen holds a Palmelle Clarity Score of 81. Browse the full Matthews directory to compare more facilities by score, staffing, and inspection record.

Can Palmelle help with hospital discharge to skilled nursing at Willowbrooke Court SC Ctr at Matthews Glen?

Yes. Palmelle handles hospital discharge placement and emergency senior placement with a single Placement Specialist owning the case from intake to recommendation. Typical timeline: intake Monday, written recommendation Thursday, follow-up Friday. Call (888) 282-7256 to start, or use Help Me Choose for a comparison report on Willowbrooke Court SC Ctr at Matthews Glen and two other facilities on your shortlist.

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