Skilled nursing · Montrose, NY

New York State Veterans Home At Montrose

2090 ALBANY POST ROAD, Montrose, NY 10548

2 / 5CMS 252 bedsCapacity May 2026Inspected

PALMELLE

Below median

Federal · State

Serious issues

The Palmelle read

Worth a closer look. New York State Veterans Home At Montrose carries a Palmelle Clarity Score of 0 out of 100, derived from federal CMS Care Compare data plus New York state records. Health inspection rating sits at 1-star, staffing at 5-star, quality measures at 3-star. Long-stay antipsychotic prescribing is at 16.8 percent, above the 14 percent national median. Long-stay sedative prescribing is at 15.1 percent, in line with the 15 percent national median. RN coverage is 1.09 hours per resident per day. Nurse turnover 19 percent.

Generated by Palmelle · updated monthly · sources: federal CMS Care Compare, New York DPH

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In their own words

No operator description yet.

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Services

What they offer.

Levels of care

Skilled nursing

Amenities

Operator has not yet shared amenities

What the data shows

The safety record, by the numbers.

Going right

High registered-nurse coverage

This

1.09

National

0.78

More RN time per resident than national average. Earlier catch on medical issues.

Stable nursing staff

This

19.9%

National

53%

Lower turnover than national median — residents see the same caregivers more consistently.

Worth asking about

Reported staffing levels questioned

CMS payroll data and self-reported staffing don't match. Ask the administrator about staffing levels by shift.

Falls with major injury

This

5.2%

National

1.6%

Above national median. Ask about fall-prevention protocols and individual risk assessment.

Decline in mobility

Above national median. Ask about activity programs, physical therapy frequency, and resident engagement.

Abuse-icon designation on CMS public list

Ask the administrator what specific incident triggered the designation and what has changed since.

Federal CMS + New York state data

The full inspection record.

Federal CMS ratings

Overall★★★★★2 / 5

Health inspection★★★★★1 / 5

Staffing★★★★★5 / 5

Quality measures★★★★★3 / 5

Staffing

RN hours per resident, daily

This

1.09

Nat

0.78

Total nurse hours / resident, daily

This

3.77

Nat

3.62

Annual nurse turnover

This

19%

Nat

53%

Annual RN turnover

This

25%

Nat

47%

Quality measures · long-stay residents

Antipsychotic

This

16.8%

Nat

14%

Sedative / sleep med

This

15.1%

Nat

15%

Physical restraint

This

0.0%

Nat

1.1%

Falls with major injury

This

5.2%

Nat

1.6%

Penalties & status

Abuse finding on recordNot special focusInspection current$29,153 in fines (1)

Identity & licensing

CMS ID335832

OwnershipGovernment - State

ChainIndependent

Beds252

Avg residents207

Citations · last 36 months

Flagged by CMS data
This facility reports 5.0-star staffing levels but resident outcomes are only 3.0 stars. High staffing ratings with poor resident outcomes suggest the staffing numbers may not reflect the quality of care residents actually receive.
From the latest CMS Care Compare reconcile
Flagged by CMS data
CMS has placed an abuse icon on this facility, indicating a substantiated finding of abuse, neglect, or exploitation of a resident. This is one of the most serious flags CMS assigns.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Falls with major injury rate is 5.2% — above the national median of about 3%. A spike usually means call lights aren't getting answered fast enough or the facility is short on aides during transfer-heavy hours like mealtimes. Worth asking how long the call-light response window is during evening shifts.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Mobility-decline rate is 22.1% — meaning that share of long-stay residents lost ability to move between measurements (above the national median of about 17%). High decline suggests no PT/OT program or no daily walking — residents are being allowed to become bed-bound. Worth asking what the rehab and activities calendar actually looks like.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Registered nurse coverage is 1.09 hours per resident per day — well above the recommended minimum of 0.75 and on par with high-end facilities. More RN time means complex medical changes get caught before they become emergency room trips.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Annual nursing staff turnover is 20% — well below the industry average of 50-60%. The same caregivers are coming back week after week, which means residents see familiar faces who know their preferences and history. Continuity of care is one of the biggest invisible quality signals.
From the latest CMS Care Compare reconcile

Sources: federal CMS Care Compare, New York DPH · Last reconciled Jun 3, 2026

Questions families ask

Common questions.

What is the CMS rating for New York State Veterans Home At Montrose?

New York State Veterans Home At Montrose has an overall CMS Care Compare rating of 2 out of 5 stars. It scores 1 of 5 on health inspection, 5 of 5 on staffing, and 3 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

Has New York State Veterans Home At Montrose been cited for resident harm?

CMS has placed an abuse icon on this facility, indicating a substantiated finding of abuse, neglect, or exploitation of a resident. It has $29,153 in federal fines across 1 penalty on record in the last 36 months. The full record for New York State Veterans Home At Montrose appears in the record section above.

Does New York State Veterans Home At Montrose use antipsychotic medications?

16.8 percent of long-stay residents at New York State Veterans Home At Montrose are on antipsychotic medications, above the 14 percent national median (CMS measure 481). Sedative and sleep-medication use is elevated at 15.1 percent. Medications can be appropriate, but they are also commonly used to manage dementia-related behaviors instead of staffing or non-medication approaches. Worth asking on a tour: what behaviors the medication targets and what non-medication options were tried first.

What is New York State Veterans Home At Montrose's Palmelle Clarity Score?

New York State Veterans Home At Montrose has a Palmelle Clarity Score of 0 out of 100, putting it below the national median. The score is a composite of federal CMS and New York state inspection data. Higher is better.

How can I tour or contact New York State Veterans Home At Montrose?

New York State Veterans Home At Montrose is located at 2090 ALBANY POST ROAD, Montrose, NY 10548. Phone: (914) 788-6000. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

Is New York State Veterans Home At Montrose a special focus facility?

New York State Veterans Home At Montrose is not on the federal Special Focus Facility list, but it does have an abuse icon and $29,153 in federal fines on record. See the penalties and status section above.

What does F-689 mean on New York State Veterans Home At Montrose's record?

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If New York State Veterans Home At Montrose has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

How does New York State Veterans Home At Montrose compare to other Montrose skilled nursing facilities?

New York State Veterans Home At Montrose holds a Palmelle Clarity Score of 0. Browse the full Montrose directory to compare more facilities by score, staffing, and inspection record.

Can Palmelle help with hospital discharge to skilled nursing at New York State Veterans Home At Montrose?

Yes. Palmelle handles hospital discharge placement and emergency senior placement with a single Placement Specialist owning the case from intake to recommendation. Typical timeline: intake Monday, written recommendation Thursday, follow-up Friday. Call (888) 282-7256 to start, or use Help Me Choose for a comparison report on New York State Veterans Home At Montrose and two other facilities on your shortlist.

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