Skilled nursing · Rio Rancho, NM

The Neighborhood in Rio Rancho

900 Loma Colorado Blvd NE, Rio Rancho, NM 87124

2 / 5CMS 71 bedsCapacity May 2026Inspected

PALMELLE

Below median

Federal · State

Serious issues

The Palmelle read

Worth a closer look. The Neighborhood in Rio Rancho carries a Palmelle Clarity Score of 0 out of 100, derived from federal CMS Care Compare data plus New Mexico state records. Health inspection rating sits at 2-star, staffing at 4-star, quality measures at 4-star. Long-stay antipsychotic prescribing is at 8.3 percent, below the 14 percent national median. Long-stay sedative prescribing is at 18.3 percent, above the 15 percent national median. RN coverage is 0.97 hours per resident per day. Nurse turnover 85 percent.

Generated by Palmelle · updated monthly · sources: federal CMS Care Compare, New Mexico DPH

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In their own words

No operator description yet.

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Services

What they offer.

Levels of care

Skilled nursing

Amenities

Operator has not yet shared amenities

What the data shows

The safety record, by the numbers.

Going right

Medicare/Medicaid certified

Operating in Rio Rancho.

Worth asking about

Pressure ulcer rate

Above national median. Often signals understaffing — ask about repositioning schedules and wound care.

Decline in mobility

Above national median. Ask about activity programs, physical therapy frequency, and resident engagement.

Abuse-icon designation on CMS public list

Ask the administrator what specific incident triggered the designation and what has changed since.

Federal CMS + New Mexico state data

The full inspection record.

Federal CMS ratings

Overall★★★★★2 / 5

Health inspection★★★★★2 / 5

Staffing★★★★★4 / 5

Quality measures★★★★★4 / 5

Staffing

RN hours per resident, daily

This

0.97

Nat

0.78

Total nurse hours / resident, daily

This

5.26

Nat

3.62

Annual nurse turnover

This

85%

Nat

53%

Annual RN turnover

This

83%

Nat

47%

Quality measures · long-stay residents

Antipsychotic

This

8.3%

Nat

14%

Sedative / sleep med

This

18.3%

Nat

15%

Physical restraint

This

0.0%

Nat

1.1%

Falls with major injury

This

3.8%

Nat

1.6%

Penalties & status

Abuse finding on recordNot special focusInspection current$12,735 in fines (1)

Identity & licensing

CMS ID325130

OwnershipNon profit - Corporation

ChainIndependent

Beds71

Avg residents37

Citations · last 36 months

Flagged by CMS data
CMS has placed an abuse icon on this facility, indicating a substantiated finding of abuse, neglect, or exploitation of a resident. This is one of the most serious flags CMS assigns.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Annual nursing staff turnover is 85%. High turnover means residents frequently interact with unfamiliar staff, which research links to lower quality of care. Industry average is around 50-60%.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Pressure ulcer (bedsore) rate is 10.9% — well above the national median of about 7%. Pressure ulcers form when staff don't reposition residents every two hours. This is a staffing-and-attention signal as much as a clinical one. Worth asking what the repositioning schedule looks like.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Mobility-decline rate is 28.0% — meaning that share of long-stay residents lost ability to move between measurements (above the national median of about 17%). High decline suggests no PT/OT program or no daily walking — residents are being allowed to become bed-bound. Worth asking what the rehab and activities calendar actually looks like.
From the latest CMS Care Compare reconcile

Sources: federal CMS Care Compare, New Mexico DPH · Last reconciled Jun 3, 2026

Questions families ask

Common questions.

What is the CMS rating for The Neighborhood in Rio Rancho?

The Neighborhood in Rio Rancho has an overall CMS Care Compare rating of 2 out of 5 stars. It scores 2 of 5 on health inspection, 4 of 5 on staffing, and 4 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

Has The Neighborhood in Rio Rancho been cited for resident harm?

CMS has placed an abuse icon on this facility, indicating a substantiated finding of abuse, neglect, or exploitation of a resident. It has $12,735 in federal fines across 1 penalty on record in the last 36 months. The full record for The Neighborhood in Rio Rancho appears in the record section above.

Does The Neighborhood in Rio Rancho use antipsychotic medications?

8.3 percent of long-stay residents at The Neighborhood in Rio Rancho are on antipsychotic medications, below the 14 percent national median (CMS measure 481). Sedative and sleep-medication use is elevated at 18.3 percent. Medications can be appropriate, but they are also commonly used to manage dementia-related behaviors instead of staffing or non-medication approaches. Worth asking on a tour: what behaviors the medication targets and what non-medication options were tried first.

What is The Neighborhood in Rio Rancho's Palmelle Clarity Score?

The Neighborhood in Rio Rancho has a Palmelle Clarity Score of 0 out of 100, putting it below the national median. The score is a composite of federal CMS and New Mexico state inspection data. Higher is better.

How can I tour or contact The Neighborhood in Rio Rancho?

The Neighborhood in Rio Rancho is located at 900 Loma Colorado Blvd NE, Rio Rancho, NM 87124. Phone: (505) 994-2296. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

Is The Neighborhood in Rio Rancho a special focus facility?

The Neighborhood in Rio Rancho is not on the federal Special Focus Facility list, but it does have an abuse icon and $12,735 in federal fines on record. See the penalties and status section above.

What does F-689 mean on The Neighborhood in Rio Rancho's record?

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If The Neighborhood in Rio Rancho has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

How does The Neighborhood in Rio Rancho compare to other Rio Rancho skilled nursing facilities?

The Neighborhood in Rio Rancho holds a Palmelle Clarity Score of 0. Browse the full Rio Rancho directory to compare more facilities by score, staffing, and inspection record.

Can Palmelle help with hospital discharge to skilled nursing at The Neighborhood in Rio Rancho?

Yes. Palmelle handles hospital discharge placement and emergency senior placement with a single Placement Specialist owning the case from intake to recommendation. Typical timeline: intake Monday, written recommendation Thursday, follow-up Friday. Call (888) 282-7256 to start, or use Help Me Choose for a comparison report on The Neighborhood in Rio Rancho and two other facilities on your shortlist.

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