Skilled nursing · Shreveport, LA

Heritage Manor West

7060 COTTONWOOD BLVD, Shreveport, LA 71129

3 / 5CMS 140 bedsCapacity Apr 2026Inspected

PALMELLE

Below median

Federal · State

Mixed

The Palmelle read

Mixed. Heritage Manor West carries a Palmelle Clarity Score of 58 out of 100, derived from federal CMS Care Compare data plus Louisiana state records. Health inspection rating sits at 4-star, staffing at 3-star, quality measures at 1-star. Long-stay antipsychotic prescribing is at 11.7 percent versus a 14 percent national median. RN coverage is 0.33 hours per resident per day. Nurse turnover 40 percent.

Generated by Palmelle · updated monthly · sources: federal CMS Care Compare, Louisiana DPH

In their own words

No operator description yet.

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Services

What they offer.

Levels of care

Skilled nursing

Amenities

Operator has not yet shared amenities

What the data shows

The record, by the numbers.

Going right

5-star health inspection

Top federal score on the most recent inspection.

RN hours per resident, daily

This

0.33

National

0.78

Annual nurse turnover

This

40%

National

53%

No federal fines

Zero fines on record in the last 36 months.

Worth asking about

Antipsychotic, long-stay

This

11.7%

National

14%

Ask what behaviors the medication targets and what non-medication options were tried first.

Federal CMS + Louisiana state data

The full record.

Federal CMS ratings

Overall★★★★★3 / 5

Health inspection★★★★★4 / 5

Staffing★★★★★3 / 5

Quality measures★★★★★1 / 5

Staffing

RN hours per resident, daily

This

0.33

Nat

0.78

Total nurse hours / resident, daily

This

3.68

Nat

3.62

Annual nurse turnover

This

40%

Nat

53%

Annual RN turnover

This

33%

Nat

47%

Quality measures · long-stay residents

Antipsychotic

This

11.7%

Nat

14%

Sedative / sleep med

This

15.1%

Nat

15%

Physical restraint

This

0.0%

Nat

1.1%

Falls with major injury

This

3.0%

Nat

1.6%

Penalties & status

No abuse iconNot special focusInspection currentZero federal fines (36mo)

Identity & licensing

CMS ID195447

OwnershipFor profit - Limited Liability company

ChainIndependent

Beds140

Avg residents116

Citations · last 36 months

Flagged by CMS data
This facility reports 3.0-star staffing levels but resident outcomes are only 1.0 stars. High staffing ratings with poor resident outcomes suggest the staffing numbers may not reflect the quality of care residents actually receive.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Registered nurse hours are 0.33 per resident per day — below the recommended minimum of 0.75 hours. RNs are responsible for clinical assessments and oversight. Low RN coverage is associated with higher rates of hospitalization and missed diagnoses.
From the latest CMS Care Compare reconcile

Sources: federal CMS Care Compare, Louisiana DPH · Last reconciled May 5, 2026

Questions families ask

Common questions.

What is the CMS rating for Heritage Manor West?

Heritage Manor West has an overall CMS Care Compare rating of 3 out of 5 stars. It scores 4 of 5 on health inspection, 3 of 5 on staffing, and 1 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

Has Heritage Manor West been cited for resident harm?

CMS data flagged 2 concerns on the latest reconcile. The full record for Heritage Manor West appears in the record section above.

Does Heritage Manor West use antipsychotic medications?

11.7 percent of long-stay residents at Heritage Manor West are on antipsychotic medications, above the 14 percent national median (CMS measure 481). Sedative and sleep-medication use is also elevated at 15.1 percent. Medications can be appropriate, but they are also commonly used to manage dementia-related behaviors instead of staffing or non-medication approaches. Worth asking on a tour: what behaviors the medication targets and what non-medication options were tried first.

What is Heritage Manor West's Palmelle Clarity Score?

Heritage Manor West has a Palmelle Clarity Score of 58 out of 100, putting it near the national median. The score is a composite of federal CMS and Louisiana state inspection data. Higher is better.

How can I tour or contact Heritage Manor West?

Heritage Manor West is located at 7060 COTTONWOOD BLVD, Shreveport, LA 71129. Phone: (318) 686-1400. Website: contact facility. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

Is Heritage Manor West a special focus facility?

Heritage Manor West is not currently on the federal Special Focus Facility list, has no abuse icon on file, and no federal fines in the last 36 months.

What does F-689 mean on Heritage Manor West's record?

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If Heritage Manor West has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

How does Heritage Manor West compare to other Shreveport skilled nursing facilities?

Heritage Manor West holds a Palmelle Clarity Score of 58. The full Shreveport directory shows nearby facilities ranked by score, antipsychotic prescribing, staffing, and citation history. Browse the full Shreveport directory to compare more facilities by score, staffing, and inspection record.

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