Skilled nursing · East Hartford, CT

Riverside Health Care Center, Inc.

745 MAIN ST, East Hartford, CT 06108

1 / 5CMS 345 bedsCapacity Apr 2026Inspected

PALMELLE

Below median

Federal · State

Serious issues

The Palmelle read

Worth a closer look. Riverside Health Care Center, Inc. carries a Palmelle Clarity Score of 0 out of 100, derived from federal CMS Care Compare data plus Connecticut state records. Health inspection rating sits at 1-star, staffing at 3-star, quality measures at 3-star. Long-stay antipsychotic prescribing is at 20.4 percent, above the 14 percent national median. Long-stay sedative prescribing is at 21.0 percent, above the 15 percent national median. RN coverage is 0.56 hours per resident per day. Nurse turnover 22 percent.

Generated by Palmelle · updated monthly · sources: federal CMS Care Compare, Connecticut DPH

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In their own words

No operator description yet.

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Services

What they offer.

Levels of care

Skilled nursing

Amenities

Operator has not yet shared amenities

What the data shows

The safety record, by the numbers.

Going right

5-star health inspection

Top federal score on the most recent inspection.

RN hours per resident, daily

This

0.56

National

0.78

Annual nurse turnover

This

22%

National

53%

Worth asking about

Antipsychotic, long-stay

This

20.4%

National

14%

Ask what behaviors the medication targets and what non-medication options were tried first.

Federal CMS + Connecticut state data

The full inspection record.

Federal CMS ratings

Overall★★★★★1 / 5

Health inspection★★★★★1 / 5

Staffing★★★★★3 / 5

Quality measures★★★★★3 / 5

Staffing

RN hours per resident, daily

This

0.56

Nat

0.78

Total nurse hours / resident, daily

This

3.72

Nat

3.62

Annual nurse turnover

This

22%

Nat

53%

Annual RN turnover

This

46%

Nat

47%

Quality measures · long-stay residents

Antipsychotic

This

20.4%

Nat

14%

Sedative / sleep med

This

21.0%

Nat

15%

Physical restraint

This

0.1%

Nat

1.1%

Falls with major injury

This

2.9%

Nat

1.6%

Penalties & status

Abuse finding on recordNot special focusInspection current$61,394 in fines (3)

Identity & licensing

CMS ID075257

OwnershipFor profit - Limited Liability company

ChainIndependent

Beds345

Avg residents284

Citations · last 36 months

Flagged by CMS data
CMS has placed an abuse icon on this facility, indicating a substantiated finding of abuse, neglect, or exploitation of a resident. This is one of the most serious flags CMS assigns.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Long-stay depressive-symptoms rate is 31.1% — above the national median of about 10%. Often indicates residents are alone in rooms with no activities program or social engagement. Pairs with mobility decline. Worth asking how many group activities residents actually attend per week.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Annual nursing staff turnover is 22% — well below the industry average of 50-60%. The same caregivers are coming back week after week, which means residents see familiar faces who know their preferences and history. Continuity of care is one of the biggest invisible quality signals.
From the latest CMS Care Compare reconcile

Sources: federal CMS Care Compare, Connecticut DPH · Last reconciled May 18, 2026

Questions families ask

Common questions.

What is the CMS rating for Riverside Health Care Center, Inc.?

Riverside Health Care Center, Inc. has an overall CMS Care Compare rating of 1 out of 5 stars. It scores 1 of 5 on health inspection, 3 of 5 on staffing, and 3 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

Has Riverside Health Care Center, Inc. been cited for resident harm?

CMS has placed an abuse icon on this facility, indicating a substantiated finding of abuse, neglect, or exploitation of a resident. It has $61,394 in federal fines across 3 penalties on record in the last 36 months. The full record for Riverside Health Care Center, Inc. appears in the record section above.

Does Riverside Health Care Center, Inc. use antipsychotic medications?

20.4 percent of long-stay residents at Riverside Health Care Center, Inc. are on antipsychotic medications, above the 14 percent national median (CMS measure 481). Sedative and sleep-medication use is elevated at 21.0 percent. Medications can be appropriate, but they are also commonly used to manage dementia-related behaviors instead of staffing or non-medication approaches. Worth asking on a tour: what behaviors the medication targets and what non-medication options were tried first.

What is Riverside Health Care Center, Inc.'s Palmelle Clarity Score?

Riverside Health Care Center, Inc. has a Palmelle Clarity Score of 0 out of 100, putting it below the national median. The score is a composite of federal CMS and Connecticut state inspection data. Higher is better.

How can I tour or contact Riverside Health Care Center, Inc.?

Riverside Health Care Center, Inc. is located at 745 MAIN ST, East Hartford, CT 06108. Phone: (860) 289-2791. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

Is Riverside Health Care Center, Inc. a special focus facility?

Riverside Health Care Center, Inc. is not on the federal Special Focus Facility list, but it does have an abuse icon and $61,394 in federal fines on record. See the penalties and status section above.

What does F-689 mean on Riverside Health Care Center, Inc.'s record?

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If Riverside Health Care Center, Inc. has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

How does Riverside Health Care Center, Inc. compare to other East Hartford skilled nursing facilities?

Riverside Health Care Center, Inc. holds a Palmelle Clarity Score of 0. Browse the full East Hartford directory to compare more facilities by score, staffing, and inspection record.

Can Palmelle help with hospital discharge to skilled nursing at Riverside Health Care Center, Inc.?

Yes. Palmelle handles hospital discharge placement and emergency senior placement with a single Placement Specialist owning the case from intake to recommendation. Typical timeline: intake Monday, written recommendation Thursday, follow-up Friday. Call (888) 282-7256 to start, or use Help Me Choose for a comparison report on Riverside Health Care Center, Inc. and two other facilities on your shortlist.

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