Skilled nursing · Los Altos, CA

The Terraces At Los Altos Health Facility

373 PINE LANE, Los Altos, CA 94022

5 / 5CMS 30 bedsCapacity Apr 2026Inspected

PALMELLE

Top 25%

Federal · State

Solid

The Palmelle read

Solid. The Terraces At Los Altos Health Facility carries a Palmelle Clarity Score of 75 out of 100, derived from federal CMS Care Compare data plus California state records. Health inspection rating sits at 3-star, staffing at 5-star, quality measures at 5-star. Long-stay antipsychotic prescribing is at 0.0 percent, below the 14 percent national median. Long-stay sedative prescribing is at 32.0 percent, above the 15 percent national median. RN coverage is 1.72 hours per resident per day. Nurse turnover 36 percent.

Generated by Palmelle · updated monthly · sources: federal CMS Care Compare, California DPH

Your trusted senior advocate

Independent senior placement and family advocacy.

Palmelle helps families check facility safety, vet nursing home red flags, and find the right placement after a hospital discharge. We index all 67,750 U.S. facilities, including the ones with active CMS violations or open complaints. The data is on the page so families can see what's actually there.

Call (888) 282-7256 to talk with a Placement Specialist. Intake Monday, written recommendation Thursday, follow-up Friday.

In their own words

No operator description yet.

Claim this listing →

Services

What they offer.

Levels of care

Skilled nursing

Amenities

Operator has not yet shared amenities

What the data shows

The safety record, by the numbers.

Going right

No federal fines

Zero fines on record in the last 36 months.

Low antipsychotic prescribing

This

0.0%

National

14%

Below national median. Suggests staff manages behaviors with non-medication approaches.

Low rate of falls with major injury

This

0.0%

National

1.6%

Below national median. Suggests careful fall-risk assessment and active monitoring.

High registered-nurse coverage

This

1.72

National

0.78

More RN time per resident than national average. Earlier catch on medical issues.

Worth asking about

Conflicting quality signals

Federal stars are high but other quality measures are below par. Worth asking about during the tour.

High sedative / sleep-medication prescribing

This

32.0%

National

15%

Above national median. Worth asking — sedative use sometimes rises when antipsychotic prescribing comes under pressure.

Federal CMS + California state data

The full inspection record.

Federal CMS ratings

Overall★★★★★5 / 5

Health inspection★★★★★3 / 5

Staffing★★★★★5 / 5

Quality measures★★★★★5 / 5

Staffing

RN hours per resident, daily

This

1.72

Nat

0.78

Total nurse hours / resident, daily

This

5.15

Nat

3.62

Annual nurse turnover

This

36%

Nat

53%

Annual RN turnover

This

41%

Nat

47%

Quality measures · long-stay residents

Antipsychotic

This

0.0%

Nat

14%

Sedative / sleep med

This

32.0%

Nat

15%

Physical restraint

This

0.0%

Nat

1.1%

Falls with major injury

This

0.0%

Nat

1.6%

Penalties & status

No abuse iconNot special focusInspection currentZero federal fines (36mo)

Identity & licensing

CMS ID055210

OwnershipNon profit - Corporation

ChainIndependent

Beds30

Avg residents28

CA licenseOn file · #220000418

Citations · last 36 months

Flagged by CMS data
This facility's overall rating (5.0 stars) is 2.0 stars higher than what health inspectors actually found (3.0 stars). This gap often indicates the facility is performing well on self-reported metrics while inspectors found real problems.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Long-stay antianxiety / sleep medication rate is 32%. This category often shifts up when antipsychotic prescribing is restricted — different drug class, same effect on the resident. Worth asking the facility's prescribing rate for both classes side by side.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Long-stay antipsychotic rate is just 0% — well below the national median of about 14%. This facility is treating behavior and dementia symptoms with engagement, environmental design, and personalized routines instead of prescriptions. That's hard to do and rare to find.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Falls with major injury rate is 0.0% — well below the national median. Call lights are getting answered fast and aides are present during transfer-heavy hours. This is a hard number to keep low.
From the latest CMS Care Compare reconcile
Flagged by CMS data
Registered nurse coverage is 1.72 hours per resident per day — well above the recommended minimum of 0.75 and on par with high-end facilities. More RN time means complex medical changes get caught before they become emergency room trips.
From the latest CMS Care Compare reconcile

Sources: federal CMS Care Compare, California DPH · Last reconciled May 10, 2026

State record

California licensing.

License number

220000418

County

Santa Clara

Source: California Department of Health · last scraped 2026-05-05

Questions families ask

Common questions.

What is the CMS rating for The Terraces At Los Altos Health Facility?

The Terraces At Los Altos Health Facility has an overall CMS Care Compare rating of 5 out of 5 stars. It scores 3 of 5 on health inspection, 5 of 5 on staffing, and 5 of 5 on quality measures. The overall rating averages these subscores with health inspection weighted more heavily.

Has The Terraces At Los Altos Health Facility been cited for resident harm?

CMS data flagged 5 concerns on the latest reconcile. The full record for The Terraces At Los Altos Health Facility appears in the record section above.

Does The Terraces At Los Altos Health Facility use antipsychotic medications?

0.0 percent of long-stay residents at The Terraces At Los Altos Health Facility are on antipsychotic medications, below the 14 percent national median (CMS measure 481). Sedative and sleep-medication use is elevated at 32.0 percent. Medications can be appropriate, but they are also commonly used to manage dementia-related behaviors instead of staffing or non-medication approaches. Worth asking on a tour: what behaviors the medication targets and what non-medication options were tried first.

What is The Terraces At Los Altos Health Facility's Palmelle Clarity Score?

The Terraces At Los Altos Health Facility has a Palmelle Clarity Score of 75 out of 100, putting it above the national median. The score is a composite of federal CMS and California state inspection data. Higher is better.

How can I tour or contact The Terraces At Los Altos Health Facility?

The Terraces At Los Altos Health Facility is located at 373 PINE LANE, Los Altos, CA 94022. Phone: (650) 948-8291. Tour hours: contact facility for current schedule. If you would like a Palmelle senior placement advisor to compare this facility with two others on your shortlist and call them on your behalf, use Help Me Choose.

Is The Terraces At Los Altos Health Facility a special focus facility?

The Terraces At Los Altos Health Facility is not currently on the federal Special Focus Facility list, has no abuse icon on file, and no federal fines in the last 36 months.

What does F-689 mean on The Terraces At Los Altos Health Facility's record?

F-689 is a federal CMS deficiency code for inadequate supervision resulting in actual resident harm. If The Terraces At Los Altos Health Facility has any active citations or CMS conflict flags, they appear with their details in the record section above, along with any operator response.

How does The Terraces At Los Altos Health Facility compare to other Los Altos skilled nursing facilities?

The Terraces At Los Altos Health Facility holds a Palmelle Clarity Score of 75. Browse the full Los Altos directory to compare more facilities by score, staffing, and inspection record.

Can Palmelle help with hospital discharge to skilled nursing at The Terraces At Los Altos Health Facility?

Yes. Palmelle handles hospital discharge placement and emergency senior placement with a single Placement Specialist owning the case from intake to recommendation. Typical timeline: intake Monday, written recommendation Thursday, follow-up Friday. Call (888) 282-7256 to start, or use Help Me Choose for a comparison report on The Terraces At Los Altos Health Facility and two other facilities on your shortlist.

Not sure if this is the one?

We do the calling. You do the choosing.

A real human compares this facility to two others. Phone calls, pricing, availability, the questions you would not think to ask.

$199 · 3-business-day money-back promise

Get your answer →