Government Says 'Never Ever' to Scammers, But It's Not That Simple
Consumer Protection

Government Says 'Never Ever' to Scammers, But It's Not That Simple

A new federal campaign aims to protect seniors from imposter scams, but the devil remains in the details.

By Neil D'Monte, Palmelle Editorial Team · Reviewed by Neil D'Monte · 7 min read · 2026-06-15
SHORT ANSWER
A new federal "Never Ever" campaign aims to educate seniors about imposter scams, which cost $3.5 billion in 2025, by teaching them what government agencies would never say.

The direct answer

The U.S. Department of Health and Human Services (HHS), through the Elder Justice Coordinating Council (EJCC), has launched the "Never EVER" campaign to combat government and business imposter scams targeting older Americans

"Today, the U.S. Department of Health and Human Services (HHS), through the Elder Justice Coordinating Council (EJCC), announced the Federal Elder Justice Action Plan, a government-wide strategy to protect older Americans' rights, strengthen accountability, and make help easier to find. The announcement also launches “Never EVER,” a national campaign that advances the Action Plan's prevention goals by helping people recognize and avoid government and business imposter scams."

. This initiative highlights a critical issue, as imposter scams resulted in $3.5 billion in losses from over 1 million reports in 2025 alone

"Today, World Elder Abuse Awareness Day, the Elder Justice Coordinating Council launches its Never Ever Campaign, a nationwide effort aimed at raising awareness about impostor scams. ... In 2025, the Federal Trade Commission (FTC) received more than 1 million reports of impostor scams, amounting to $3.5 billion in losses."

. The campaign emphasizes key phrases scammers might use, like falsely claiming "Your money isn't safe. Move it to protect it." Federal agencies stress that legitimate government entities will never make such demands

"As part of a national “Never Ever” campaign, federal agencies are working together to help everyone recognize and avoid government imposter scams. Remember: Never ever will someone from the government say: “Your money isn't safe. Move it to protect it.” Only a scammer will."

. Resources are available through the EJCC to help individuals recognize and avoid these fraudulent schemes [c3, c5].

The Stark Financial Reality of Imposter Scams

The statistics surrounding imposter scams are staggering. In 2025, the Federal Trade Commission (FTC) documented over one million reports of these fraudulent schemes, leading to a devastating $3.5 billion in financial losses

"Today, World Elder Abuse Awareness Day, the Elder Justice Coordinating Council launches its Never Ever Campaign, a nationwide effort aimed at raising awareness about impostor scams. ... In 2025, the Federal Trade Commission (FTC) received more than 1 million reports of impostor scams, amounting to $3.5 billion in losses."

. This figure represents not just money, but often life savings, impacting the financial security and well-being of countless individuals, particularly seniors who may be more vulnerable. The "Never Ever" campaign, launched on World Elder Abuse Awareness Day, directly confronts this crisis by arming the public with knowledge

"Resources: Elder Justice Coordinating Council (EJCC). Never Ever Campaign: https://ejcc.acl.gov/imposters"

. The initiative underscores a critical truth: recognizing the tactics is the first line of defense against these predatory practices

"Today, the U.S. Department of Health and Human Services (HHS), through the Elder Justice Coordinating Council (EJCC), announced the Federal Elder Justice Action Plan, a government-wide strategy to protect older Americans' rights, strengthen accountability, and make help easier to find. The announcement also launches “Never EVER,” a national campaign that advances the Action Plan's prevention goals by helping people recognize and avoid government and business imposter scams."

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Decoding the Scammer's Playbook: What to 'Never Ever' Hear

The "Never Ever" campaign zeroes in on specific, tell-tale signs of imposter scams. A core message is that no legitimate government agency will ever tell you, "Your money isn't safe. Move it to protect it."

"As part of a national “Never Ever” campaign, federal agencies are working together to help everyone recognize and avoid government imposter scams. Remember: Never ever will someone from the government say: “Your money isn't safe. Move it to protect it.” Only a scammer will."

. Scammers often impersonate trusted entities like the Social Security Administration or the IRS, creating a false sense of authority and urgency. They might claim you owe money, have a warrant for your arrest, or that your Social Security number has been compromised, all designed to bypass rational thought and trigger a panicked response. Understanding these specific phrases is crucial for anyone, but especially for older adults who are frequently targeted [c2, c3].

Beyond the Slogan: A Call for Comprehensive Protection

While the "Never Ever" campaign provides a memorable framework, its success hinges on broader efforts. The Elder Justice Coordinating Council (EJCC) is central to this strategy, aiming to protect older Americans' rights and improve access to help [c1, c3]. However, the sheer volume of reported scams suggests that awareness alone is insufficient. Financial institutions and government agencies must collaborate on preventative measures, including enhanced fraud detection and easier reporting mechanisms. The goal is to make it harder for scammers to operate and easier for victims to seek recourse, moving beyond a reactive stance to a proactive defense

"Today, the U.S. Department of Health and Human Services (HHS), through the Elder Justice Coordinating Council (EJCC), announced the Federal Elder Justice Action Plan, a government-wide strategy to protect older Americans' rights, strengthen accountability, and make help easier to find. The announcement also launches “Never EVER,” a national campaign that advances the Action Plan's prevention goals by helping people recognize and avoid government and business imposter scams."

.

Common mistakes

PALMELLE'S VIEW
In our view, the "Never EVER" campaign is a necessary step, but it risks oversimplifying a complex problem. The conventional wisdom often suggests that seniors are simply not aware of scams. However, the reality is far more nuanced; many seniors are aware of scams but are targeted with increasingly sophisticated social engineering tactics

"Today, the U.S. Department of Health and Human Services (HHS), through the Elder Justice Coordinating Council (EJCC), announced the Federal Elder Justice Action Plan, a government-wide strategy to protect older Americans' rights, strengthen accountability, and make help easier to find. The announcement also launches “Never EVER,” a national campaign that advances the Action Plan's prevention goals by helping people recognize and avoid government and business imposter scams."

. The campaign's focus on specific phrases is helpful, but it doesn't fully address the emotional manipulation and urgency that scammers exploit. We need more than just a catchy slogan; we need robust, accessible educational tools and stronger enforcement mechanisms to truly protect our elders.

BOTTOM LINE
This week, talk to one senior in your life about the 'Never Ever' campaign's core message: if someone demands you move your money immediately, it's a scam. Visit ejcc.acl.gov/imposters for more resources.
WHEN THIS CHANGES
The 'Never Ever' campaign's advice is a baseline. If you receive unsolicited contact from someone claiming to be from a government agency or business, especially if they demand immediate action or personal information, it's a red flag. The core advice—never give out sensitive information or transfer money under pressure—remains constant. However, if you are dealing with a situation where a loved one has already fallen victim, the answer changes to immediate reporting to financial institutions, law enforcement, and relevant government agencies.

Frequently asked

What is the 'Never Ever' campaign?

The 'Never Ever' campaign is a national initiative launched by federal agencies, including HHS and the EJCC, to educate the public, particularly seniors, about recognizing and avoiding government and business imposter scams. It highlights specific phrases scammers use that legitimate agencies would never employ.

How much money do imposter scams cost annually?

In 2025, imposter scams resulted in over $3.5 billion in losses across more than one million reported incidents, according to FTC data. This highlights the significant financial impact these scams have on victims.

What is a key phrase to remember from the campaign?

A crucial takeaway from the 'Never Ever' campaign is to be suspicious if anyone claims, 'Your money isn't safe. Move it to protect it.' Legitimate government or financial institutions will not instruct you to move funds in this manner.

Sources

  1. HHS.gov
  2. SSA.gov
  3. Elder Justice Coordinating Council (EJCC)
  4. ABA Banking Journal
  5. National Center on Elder Abuse (USC)

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